Frequently Asked Questions

Why Should I Trust Top10VPN?

We are independently-owned and entirely separate from any VPN service. With a combined 50 years of experience, our VPN experts have tested 60 VPNs since 2016 to choose the best ones.

We purchase our own subscriptions to every VPN and conduct all our tests in a consistent environment, focusing on:

• Privacy & Logging Policy
• Security & Encryption
• Connection Speed
• Server Locations
• Access
• Device Compatibility
• User Experience
• Customer Support

What Is a VPN & How Does It Work?

A VPN is a clever piece of software that creates a secure (encrypted) internet connection – also known as a “VPN tunnel” – between your device and the website or app you are trying to access.

When you use a VPN, your standard internet connection is redirected via a secure VPN server before connecting to the wider Internet.

When you connect to a VPN server, your IP address changes and your connection is encrypted, typically using the AES-256 cipher and secure protocols like OpenVPN or WireGuard. As a result, your internet privacy and security is considerably stronger.

You can read more about this in our dedicated explainer guide.

Why Do I Need a VPN?

There are many benefits to using a VPN service. The two main benefits are:

1. Increased Privacy

A VPN is a great tool for your online privacy. When you connect to a VPN server, your web traffic firstly travels through it, and then onto a website or web application.

2. Enhanced Security

A VPN adds a layer of strong encryption to your Internet connection, making it safer and more secure.

If you need to send or receive sensitive information over the Internet, particularly if you’re using public WiFi, a VPN is essential.

Can I Use a VPN on Any Device?

The top-tier VPNs we recommend on this page are available on all popular devices and operating systems, including Windows, macOS, iOS and Android.

The very best providers, like ExpressVPN, also offer native apps for Firestick and Apple TV, as well as browser extensions for Chrome and Firefox. A few others also include a Smart DNS service to use on devices, like gaming systems, that don’t support native VPN apps.

You can also use a top-rated VPN with your home router to protect all your home’s devices. However, not all VPNs are optimized for this. The best to use is ExpressVPN, which has developed a dedicated app for routers with a user-friendly UI.

Paid vs Free VPNs

There are hundreds of VPNs available on the market, of which many are free.

The problem is that most free VPNs come with severe limitations such as tiny data allowances, small server networks, and slow connection speeds.

There are also serious risks in using a free VPN. We’ve carried out several investigations of very popular free VPN apps and found that over 85% have privacy and security flaws.

We always recommend using high-quality (paid) VPNs, which offer the below advantages:

• Much faster and stable speeds around the world
• Larger and more secure server infrastructures
• Stronger encryption, with better choice of VPN protocols
• Advanced privacy and security settings
• Compatibility with a wider range of devices
• Professional live customer support (often 24/7)

Can I Use a Premium VPN Risk-free?

Yes, you can use a premium VPN for free, for a limited amount of time, by taking advantage of the risk-free refund guarantees and free trials that many top-rated services offer. Most of the VPNs we recommend provide both options.

With a no-payment free trial, you won’t be charged upfront but most services ask for payment details on sign-up. These trials typically last a maximum of seven days, and aren’t always available on every device. If you don’t cancel before the end of the trial period, you’ll be charged the cost of the subscription plan.

In our experience, a 100% refund guarantee (also known as a risk-free trial) is a better option for testing a VPN properly. You pay upfront, but you also get to use the product for much longer — usually 30 days — before the refund window closes.

The VPN services we recommend have always honored refund requests, but make sure you make the claim within the required time frame.